Plain-language policy

Refund and Delivery Policy

Here is how digital delivery, file issues, and the 14-day blank-file refund promise work.

Effective July 18, 2026

Digital delivery

The 60-Minute Family Handoff is a digital product. Nothing is shipped. After successful checkout, Payhip normally provides the ZIP download on the order-confirmation page and sends access to the purchase email address.

Provider review, payment review, or email delays can occur. Check your spam or junk folder and confirm that the address used at checkout is correct.

14-day blank-file refund promise

You may download, open, and review the blank files for 14 calendar days after purchase. If they are not useful for your household, email support@thefamilyhandoff.com with your order number during that period.

This voluntary promise applies only while the files remain blank and uncompleted. Once household information has been entered or the workbook has otherwise been completed or used, the promise no longer applies.

You do not need to attach the workbook or provide private household information. Please do not send completed pages.

What happens after a request

Approved refunds are returned to the original payment method. Processing time depends on the checkout and payment providers. After a refund, you must delete all downloaded copies, stop using or sharing the files, and the personal-use license ends.

Duplicate charges and file issues

Duplicate charges and verified delivery failures will be investigated. For an access or file problem, support may restore access or provide a working replacement. You may still use the 14-day blank-file promise if its conditions are met.

Requests outside the voluntary promise

The voluntary refund promise does not cover requests made after 14 calendar days, completed or used files, redistribution, resale, professional or commercial use, or repeated abuse. This does not limit cancellation, refund, conformity, or other rights that cannot legally be limited.

Request help or a refund